Trainer

Al-Futtaim

United Arab Emirates
Permanent
Full-time

1 month ago

Trainer for UAE National- DubaiJob descriptionThe primary responsibility of this role is to identify training needs for the UAE National employees, develop comprehensive training plans, and impart training, implement effective training programs to enhance the skills, productivity, and quality of work of our Emirati staff.What you will do:

Conduct regular assessments to identify training needs for Emiratis and identify skill gaps
Analyse performance metrics and feedback to determine specific areas for improvement
Design and deliver comprehensive induction programs to equip new employees with the necessary knowledge and skills
Provide ongoing training on product knowledge, underwriting and claims handling
Design training modules for customer service, telephone effectiveness operations, and client handling
Assess Emirati and support in their career development through personalized coaching and guidance
Monitor and evaluate the effectiveness of training programs, making necessary adjustments for continuous improvement. Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
Ensure accurate and up-to-date maintenance of training records for compliance and reporting purposes
Closely coordinate with training agencies on requirements and development
Create engaging and effective training content for various programs

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