Job DescriptionThe SPA Manager will establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and staff. Consistency and understanding when implementing Spa's business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative. Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial and marketing opportunities are maximized. Hire, train, and manage team members to be accountable for their actions and to be conversant in the business objectives. Monitor activities and issues daily. Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa and competitive spas. Set the example by using proper etiquette and professionalism at all times. Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behaviour, and to direct effectively. Communicate housekeeping and maintenance needs to the relevant departments and ensure they are actioned. Assist team members where needed in all aspects of the business operation. Practice methods, which comply with health and hygiene guidelines and ensure cleanliness meets Standard Operating Procedures in all areas of the spa areas.
