Operations Scheduler
Crown Relocations
- Dubai
- Permanent
- Full-time
- Plan the day to day working schedule based on job priority, customer commitments, and resource availability.
- Manage staff, transport, and material resources with maximum efficiency to minimize costs, optimize utilization and productivity.
- Monitor and proactively follow up during services to ensure that all commitments are kept and that customers are entirely satisfied.
- Think ahead. Forecast future requirements, identify opportunities to reallocate resources or negotiate with partners to source resources.
- Build strong working relationships, and communicate effectively, with Move Managers, Crew Supervisors, service partners and local vendors.
- Utilize systems to efficiently manage customer files. Ensure that Crown systems are updated with service process information in real-time to track progress.
- Participate in regular communication sessions, team meetings, and learning to improve performance. Identify opportunities for process improvements, cost savings, and cost avoidance.
- Demonstrable experience in Operational planning and scheduling roles.
- Passionate about delivering operational excellence and exceptional customer experience.
- Ability to set priorities, manage your time and workload and dependably meet strict deadlines in a potentially high pressured, rapidly changing environment.
- Confident can-do attitude and a willingness to work as part of a team to meet customer needs and achieve business goals.
- Well-developed administration and organisation skills with strong attention to detail.
- Solution oriented approach to problem solving and decision making.
- Excellent analytical, interpersonal and communication skills.
- Proficient computer skills with experience using Microsoft Office and scheduling tools.
- Strong communication and presentation skills.
- Cultural sensitivity and awareness.
- Excellent written and spoken English. Additional language skills are an advantage.
- Comprehensive health insurance, including vision and dental
- Life & Personal Accident insurance
- 24/7 Access to an Employee Assistance Program
- Paid Time Off - including volunteer leave, birthday leave etc
- Year-round Health & Wellness programs
- Learning & career development opportunities
- We are CARING about people and their experience
- Always DETERMINED to do our best and to always keep improving
- We are genuinely THERE when our customers and colleagues need us
- We encourage the SHARING of knowledge amongst each other
- We continuously remain OPEN-MINDED to stay innovative