:JOB PURPOSE:Forecast, plan and manage all Franchise operations to deliver an excellent guest experience within the allocated budget and provide the highest standards as per company policies. Maximize Franchise sales and revenue through customer satisfaction and employee development and continuous engagement. All this with respect of budgeted guidelines and to the highest quality, health and safety standardsJob Specific Accountabilities Oversees Franchise department staff in term of competencies and HSE compliance. Ensuring that safety, sanitary and all national and local regulations are met. Support the Retail group vision and strategy by situating brand name as a recognized name within the F&B retail servicesCustomer’s service management Identify customers’ needs and respond proactively to all of their concerns by being proactive in designing, implementing and improving the best F&B offers, presentations and products. Ensuring that all of the food and drinks are of the highest quality and ensure an excellent levels of internal and external F&B related customer service. Oversea the activities of the food and beverage team to ensure that all customers receive prompt and courteous service. Monitor the department cost controls and ensure quality levels of food and beverage products and maintain standards in production, presentation, services, facilities, and guest satisfaction. Handling customer complaints, ensuring the strict follow-up of the company policies, and complying with food Health and safety regulation and best practices.Cost, budget and inventory management Market the F&B products and participate in developing and managing the implementation of strategicmeasures to capture more sales and expand the market segments in order to meet or exceed sales andfinancial goals and objectives. Prepare regular report and dashboard monitoring the state of the F&B line of business and providing salesresults and productivity KPI’s. Oversea the F&B Inventory Management to include daily, weekly and monthly inventory tracking andworking directly with the procurement team to ensure the continuous supply and delivery schedules. Maintain knowledge of current and projected F&B retail industry developments through continuousattention to industry periodicals and participation in relevant trade associations and organizations.P&L, Budget and Financial accountability: Support the Retail SVP in the development and monitoring of the retail group business plans and optimalannual budget, in line with the company objectives and work programs to support alignment andarbitration while ensuring quality and reality checks are in place. Ensure that annual division/department budget and projected financial objectives are aligned with thebusiness plans and is geared to achieve all financial objectives. Control the Division/Department expenditure against approved Unit budget on a regular basis andinvestigate and reconcile any significant variances to ensure effective performance and cost control. Participate in the establishment of the annual financial budgets and targets for the division/department toensure they meet management’s expectations and the overall strategic goals in general and the retail group in particular. Direct the monitoring of the division/department financial performance versus the budget and strategictargets to ensure the business is aware of anticipated costs/revenues, areas of unsatisfactoryperformance are identified, and potential areas of cost reduction or performance improvementopportunities are capitalized upon. Participate in the development and review of periodical retail management and financial performancereports and financial statements related to revenues and profitability margins to ensure having accurateinformation for better decision making and retail sales forecastingRelationship Management Develop and maintain effective business relationships with all relevant internal departments and externalentities such as clients, local, international and government authorities etc. with highest standards ofbusiness ethics, whilst promptly attending to all critical issues in-order to ensure the services required bythe organization are delivered in the most effective manner.RequirementsQUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:Minimum Qualification Bachelor’s Degree in Business Management, Sales, Marketing or equivalent. An MBA or a master degree in Marketing, sales or commerce is a plusMinimum Experience & Knowledge & Skills 12 years of experience in Retail Operations of which at least 5 years in an Franchising/F&Bmanagerial role, preferably in the retail sector or in a similar environment. Deep knowledge of retail business workflows, operations processes and systems. Experience of developing strategic plans for service-based industry. Strong experience in project management and the execution of complex projects that are critical tothe delivery of business strategies and goals. Regional exposure and retail background are a plus.
