CONTROL ROOM MANAGER

• Managing the delivery of the control room service and ensure delivery of operational KPI’s
• To deliver effective team management
• Ensuring operating systems are functioning correctly and are fit for purpose, troubleshooting and organizing for corrective action while at the same time mitigating against any risk to the museum
• Carrying out dynamic security and safety risk assessment
• Ensuring the efficient and correct system use of systems by staff
• Communicating effectively with the control room team and liaising effectively with the operational management teams within the Museum
• Maintaining effective relationships with frontline museum staff, management and contractor and service providers
• Cross functional working with facilities, collections, events and visitor services teams
• Managing training and development and recruitment of control room staff
• Conducting and monitoring control room staff appraisals and encouraging further development
• Providing reports and recommending process improvements
• Developing the control room operations manual that supports all museum operations, updating when required and formulating and implementing security policy and procedures
• Acting as a focal point for security operations decision making during routine and emergency situations
• Deputizing for Security Operations Manager when required
• Adhering to compliance standards and relevant laws
• Any other duties deemed relevant to the role

Al Nahiya Group