:· Assist IT Manager on Working with the Director of Business Support Director, develop medium and long-term strategic plans of the Department in line with the Client’s vision, mission and strategic goals;· Assist IT Manager on Establish departmental goals, methods, policies and procedures for implementing programmes in alignment with the Sector and Authority’s strategic vision, mission and goals;· Assist on Establishing departmental plans which project funding, feasibility, staffing, and time constraints of the department ensuring the availability of required resources to carry out all the tasks related to the IT Section (in coordination with HR Department);· Develop an IT Infrastructure Library service catalogue and IT asset register so the IT team can forward plan for updating, replacing, ordering equipment;· Assist on the operation of employees operations in the IT Section in performing their delegated tasks;· Ensure that the performance of various tasks and the conduct of the staff in the Section are in accordance with the Client policies and procedures;Development and management of the IT Departmental budget for input to the Technical, Security and Facility Management budget.§ Provide infrastructure services vision, enable innovation and leverage IT trends that can create business value consistent with the Business requirements and expectations.§ Development of the strategy of the operations strategy of the section to improve and enhance overall business continuity and disaster recovery capabilities.§ Prepares reports on the overall unit performance of the ICT Section for the ICT Manager and the Technical Operations Director.§ Escalate issues, keep informed, advice and receive instructions.§ Management of the new technologies studies to be analyzed for the Organization Technology Improvement. He/She participates in the studies of the general technical architecture and its evolution.§ Ensure the application of the departmental procedures and policies§ Manage and contributes to the establishment of the departmental goals, methods, policies and procedures for implementing programmes in alignment with the Sector and Authority’s strategic vision, mission and goals;§ Contributes to established departmental plans which project funding, feasibility, staffing, and time constraints of the department ensuring the availability of required resources to carry out all the tasks related to the IT Section (in coordination with HR Department) ;§ Provide clear direction to the team of the unit to perform their tasks§ Provide activity report of the Unit§ Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations.§ Ensure comprehensive disaster recovery architecture is maintained and operations are in place§ Lead a team of engineering and administration professionals who with others define, manage and support the entire operations infrastructure.
