Job Description:IT End User Support TechnicianDubaiParsons is looking for an amazingly talented IT End User Support Technician to join our team!What You’ll Be Doing:Provides analytical and IT technical support in person and remotely to end users of Parsons personal computers, workstations and related software and hardware.Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.Researches and develops solutions for standard software and hardware questions, issues, problems and failures.Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.Reporting to IT site lead.Provides IT on call support for nonbusiness hours (Weekends and Holidays).Performs other responsibilities associated with this position that may be appropriate.What Required Skills You’ll Bring:High School/Diploma/Degree or equivalent and 0-1 years of related work experience providing support to end users (or an equivalent combination of work experience and education)At least one Microsoft or Cisco Certification is preferredA basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.Familiarity of the MIS environment.Good customer service skills.Team player.What Desired Skills You’ll BringFluent in Arabic and English.UAE NationalAbility for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person).Ability to write basic documents (may include email or memos).Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, vendors).Minimum Clearance Required to Start: Not Applicable/NoneParsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.
