Associate Managing Consultant, Advisors Program Management
Mastercard
- Dubai
- Permanent
- Full-time
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.All About the Role
Make an Impact as an Associate Managing Consultant, Advisors Deploy Program ManagementAdvisors Deploy Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
- Delivering new products and strategies to market smoothly and efficiently
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
- Strengthening client’s internal skills, knowledge and experience in critical areas
- Transforming client processes and optimizing their management practices
- Support development and launch of APM program initiatives including SBOS onboarding, training, Value quantification, NCE etc. Be a part of the APM workstreams to develop the APM program management (PMO guide, communication, hiring, onboarding, etc.) Work with Deploy product team on refinement of proposition and develop sales pitch for internal/external stakeholders, reporting, revenue mapping.
- Work with APM-MENA lead to implement the risk framework in partnership with stakeholders. Identify new emerging risks and develop mitigating controls
- Work closely with clients on the fulfillment of SBOS requirements. Communicate with clients on deployment status updates
- Develop enhancements to the pre-engagement and onboarding process. Review TATs / SLAs with stakeholders to reduce current timelines. SBOS periodic access reviews. Invoice timely submission to enable revenue recognition. Coordination with MENA cluster managers to ensure effective project progress tracking of SBOS
- Search, prescreening, Interviews, contracting & deployment of SBOS. Maintain tracker with onboarding status updates for stakeholders. Support SBOS deployment debottlenecking. Vendor contracts standardization and review & identify cost saves opportunities. SLAs for search and deployment TAT. Work with vendor management team for addition, rationalization of vendors based on business requirements
- Experience in delivery of large, complex projects / programs of diverse size in a cross-functional, multicultural environment
- Domain knowledge of payments industry and hands on experience of program management, ability to manage multiple stakeholders under deadlines pressure.
- Able to plan and manage a multi-workstream program from inception to delivery providing support, direction and / or technical expertise to the project team across multiple disciplines and geographies
- Develop strong presence in the client organization extending beyond the immediate boundaries of the program
- Bring interesting & relevant industry perspectives, insights and ideas to key stakeholders in the client organization
- Strong interpersonal communication and presentation skills. Able to define scope, timelines and budgets in a clear, concise language in writing and verbally. Able to report on issues, risks, progress, timelines etc. accurately and summarize effectively offering analysis, options and credible solutions
- Able to handle multiple priorities, work independently, think laterally and manage multiple issues under the pressure of conflicting constraints and limited resources. Perform and articulate cost / benefit / risk analysis
- Able to lead, motivate and develop a team of professionals
- Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred
- Fluent local office language and English required, other languages desirable
- Exposure specifically in payments and / or retail banking or merchants preferred
- Comfortable with significant client interaction and interest in building relationships
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Willingness to travel