Receptionist - Emiratization
First Abu Dhabi Bank
- Dubai
- Permanent
- Full-time
- Actively supports the client facing front office function for Relationship Managers of Elite Banking and Key Client Group UAE office(s); supports customers and provides support to the Business Planning and support team
- Act as first point of contact to External & Internal persons, clients, prospects & FAB staff.
- Active role using her /his multi lingual skills with all other FAB departments within & outside the UAE
- The receptionist is often the first business contact a person will meet at any organization. Therefore, it is an expectation that the receptionist maintains a calm, courteous and professional demeanour at all times regardless of the visitor's behaviour. Some personal qualities that a receptionist is expected to have in order to do the job successfully include: cheerfulness [always with a smile], attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
- The person must be a strong character coupled with good manners & discretion who can handle difficult personalities (male & female) without aggression.
- At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.
- Responsible to receive and greet all persons.
- Handles all visitors & clients.
- Handles initial client leads, information, & complaints
- The business duties of the receptionist include: answering visitor inquiries about Elite Banking directing visitors to their destinations, sorting mail, answering incoming calls on multi-line telephones, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. The office expects the receptionist to ensure that the lobby area is kept tidy.
- The receptionist may also assume some security guard access control functions for an organization by verifying employee / client identification, issuing visitor passes, and by observing and reporting any unusual or suspicious persons or activities.
- Handles the travel on duty bookings in liaison with RMs, travel agencies & HR.
- Monitors & reports the travel on duty of PB UAE on a monthly basis for MIS purposes.
- The job holder must be a presentable and self- motivated person with exceptional interpersonal, communication, relationship and multi lingual skills.
- All other tasks as reasonably requested.
- Preferably a university degree in business, languages, economics or marketing.
- Ability to work within a team and develop professional relationships.
- Language skills in English and Arabic.
- Good track record of performance.
- Knowledge of locations within the UAE.
- Good administration skills.
- Ability to work within a team and develop relationships
- Minimum 3-5 years' experience in a similar role with a proven track record