Key Responsibilities· Oversees, assists and manages the handling of – clients’ and prospective clients’ inquiries – via phone, email or mail – with an emphasize on timing and quality· Monitors, assists and manages the renewal schedule of visa and substantiation of Clients at least three months in advance· Assists in managing the processing and renewal of UAE residence visas and substantiation for clients (investor, dependents and employees)· Prepares and oversees the preparation/issuance of extracts, certificates and other documents, and their notarization, legalization, super legalization and certified translation· Oversees the liaising by the members of the designated team with representatives of the finance unit in respect to issuance and amendments of pro forma invoices, payment monitoring, reminders etc.· Ensures the accurate and immediate update of the database/checklist of companies / clients of information with the structuring officer.· Monitors labour and immigration rules and advises clients accordingly· Any other tasks assigned by the Labour & Immigration Manager· Have a strong understanding of incorporation and legal structuring for all UAE jurisdictions.· Drafts quotes and proposals for client’s and prospective client’s inquiries· Follows up on the quotes, close out sales cycle, and cross sell platform of services.· Meets with prospective and existing Clients as needed, as well as complete KYC form during client meetings.· Undertakes due diligence on new and existing files prior to onboarding, and pass the file to the Execution team. Concurrently, liaises directly with the Compliance Manager/Officer as needed (e.g. matters requiring enhanced due diligence).· Monitors and manages the renewal schedule of companies and use renewals as a means to understand client needs, and cross sell our platform of services.· Ensures the conduct of compliance review or regular corporate health check on companies to be incorporated, renewed, amended or closed (Corporate health check involves ensuring that a company’s registration is valid, all statutory requirements are met and corporate documents are e.g. registers are up to date and consistent)· Creates, validates, classifies and update templates of responses, procedure summaries, fact sheets, newsletters etc.· Sends bulletin periodically to clients regarding new regulations or requirements implemented by the authorities.· Produces and maintains daily/weekly/monthly/quarterly (or as needed) reports and information reports, for use by management and/or to facilitate monitoring of recurrent tasks· NetworkingIn the absence of the Labour & Immigration Manager:· Drafts and also reviews, draft responses by the Labour & Immigration Specialists to clients’ and prospective clients’ inquiries· Assists in the monitoring of Labour & Immigration team to proceed with the visa renewals and substantiation.· Oversees the performance of the members of the designated team, notably as to timing and quality of responses· Coaches, trains and mentors the members of the designated team reporting to team head, to raise awareness and knowledge of companies’ services and clients’ approach and philosophy· Creates, validates, classifies and update templates of responses, procedure summaries and similar· Assists management in continuous development and implementation of file management procedures and filing/retrieving procedures· Prepares proposals for both inbound and outbound visa formalities for prospective clients
