Customer Support Representative

Al-Futtaim

United Arab Emirates
Permanent
Full-time

1 month ago

Overview of the role:We are seeking a dynamic individual to take on the role of Spare Parts Sales Representative. In this position, you will be responsible for driving incremental Spare Parts sales, nurturing existing customer relationships, and expanding our customer base within the assigned area. Through on-site visits, prospecting, and leveraging your technical knowledge, you will provide value-added solutions to our customers, building lasting relationships and achieving sales targets.What you will do:

Achieve Parts sales and profitability targets by promoting Aftermarket products and services to customers post-machine purchase.
Handle customer inquiries and communications effectively, ensuring an exceptional customer experience, resolving complaints, and exceeding expectations.
Update and maintain customer databases, actively seeking new business opportunities by identifying imported Used units in the market.
Analyze and manage parts business potential and penetration with assigned customers.
Gather and report market intelligence related to the Aftermarket segment.
Monitor and ensure customer monthly overdue payments remain within agreed targets.
Solicit customer feedback on dealer and machine performance.

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