Call Center Representative

• Handle customer issues and ensure to meet or exceed call center metrics while providing excellent consistent customer services
• Actively listen to callers and confirm or clarify information
• Make use of software, databases, scripts and tools appropriately
• Respond to or make calls to clients to learn about and address their needs, complaints or other issues
• Build lasting relationships with clients and other call center team members based on trust
• Adhere to all company policies and procedures
• Make sales or recommendations for products or services that may better suit client needs
• Undertake any other related tasks as may be required

• The suitable candidate must be a graduate from a recognized institution
• Minimum 1-2 years of experience in the same or related position
• Proficiency with computer programs especially with CRM software and strong typing skills
• Exceptional customer services skills required
• Strong time management and decision making skills required
• Must be a good problem solver
• Ability to provide outstanding services to the company customers

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