Front Office - Valet Parker
Rotana
- United Arab Emirates
- Permanent
- Full-time
- Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked
- Ensure that cars are delivered within 5 minutes upon guest request
- Maintain an up to date knowledge of the hotel services and respond to guest queries
- Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues
- Make control tours at the main door ensuring that cleanliness is at maximum level
- Forward all guest complaints or problems to Superiors
- Maintain and safeguard all guest car keys and record every car parked
- Establish and maintain good public relations with guests while meeting or exceeding their expectations
- Ensure that airport / crew transportation flow is maintained effectively if applicable
- Treat all clients and colleagues in a polite and courteous manner at all times
- Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
- Be aware of the UAE driving regulations and abide by them
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork