Waiter/ Waitress
- Dubai
- Permanent
- Full-time
- Understands all food and beverage items in the menu and the ability to recommend food & beverage combinations and up-sell alternatives.
- Recognizes and welcomes every guest.
- Performs a final check of the table/tray or trolley set-up before seating/serving guests
- Assists guests with the chair when arriving and departing.
- Introduce the appropriate menu and suggest menu specials to the guests.
- Takes orders and ensures the correct posting into Micros.
- Prepares and serves food & beverage orders and provides a courteous, professional, efficient, and flexible service at all times, following the hotel's Standards of Performance.
- Follows the correct sequence of service outlined in the Standard Operating Manual.
- Checks all tables/trays/trolleys to ensure maximum cleanliness and standard settings
- Inquires about the guests' special dietary or allergic requirements and will pass them on to the F&B Outlet Manager or Culinary team.
- Handles money and guest charges accurately.
- Handles guest inquiries courteously and efficiently and reports guest complaints or problems to supervisors if no immediate solution can be found and ensures to follow-up with guests.
- Establishes a rapport with guests, maintaining good customer relationships.
- Performs all duties and tasks in the assigned Place of Work to the standard set.
- Adapts to rotate within the different sub-departments of the Food & Beverage Division or any other hotel department as assigned.
- Ensures that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
- Performs opening and closing procedures established for the Place of Work as assigned.
- Assists in controlling the requisitioning, storage, and careful use of all operating supplies and equipment
- Ensures that the Place of Work and surrounding area is kept clean and organized at all times by keeping the glasses clean and the bar area orderly; to clean and polish glassware, chinaware, hollowware, and flatware; cleans all spillage during service time and closing; cleans soiled glass and wipes all.
- Set up tables and bars in accordance to food & beverage standards.
- Monitors operating supplies by maintaining and controlling established food & beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
- Responsible for the discrepancies in the potential food & beverage cost satisfactorily.
- Reports for duty punctually wearing the correct uniform and name tag at all times
- Maintains a high standard of personal appearance and hygiene at all times.
- Projects at all times a positive and motivated attitude and exercise self-control
- Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.
- High School diploma or general education degree or its equivalent.
- F&B Vocational certificate or diploma.
- HACCP certified
- Six months to one year related experience and/or training.
- Experience in handling Point of sale (POS) terminals and Stock & Inventory management software.
- Initiative and Commitment to Achieve
- Attention to Detail & Quality
- Teamwork
- Effective Communication
- Hard working
- Flexible
- Adaptable
- Friendly
- Patient
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