Patrons & Membership Unit Head

• Works closely with the Development & Partnerships Manager to develop the medium and long-term plans for the membership programs and patrons circles which are in line with the organization’s vision, mission and strategic objectives.

• Leads the implementation of the membership and patrons programs, this includes proposal writing, formalizing, presentations, deployment and program monitoring.

• Identifies best practices through bench marking, forecasting and monitoring membership and patrons programs.

• Analyses and evaluates the expectations of members and patrons to maintain loyalty and engagement.

• Oversees the visitor management tools and structures and maintains up to date records of all membership programs.

• Leads and promotes the organization's cultural and service offerings with regards to the organization’s membership programs.

• Advances the membership programs data roadmap and defines, proposes and implements memberships studies and surveys.

• Manages all individual cultivation events in coordination with internal stakeholders, such as exhibitions previews and the organization’s annual gala dinner.

• Leads collaborations with key partners to enhance membership offerings, inclusive of collaboration with museums, universities and other institutions.

• Prepares all related presentations, reports and metrics to the Development & Partnerships Manager.

• Provides performance management, career development guidance, and development of key performance indicators (KPIs) for direct reports

• Ensures operational excellence in achieving KPI’s, working towards establishing a sustainable financial model by achieving any set financial targets and driving internal process improvement and efficiency

• As a brand ambassador the role holder will consider the customer prospective in all projects - working to understand and manage all stakeholders

• As a leader the role holder will create learning opportunities by collaboration, transfer of knowledge, or developing employees in respective area, that drive employee engagement and growth across the organization.

• 8-10 years of post graduate experience in partnership projects that includes loyalty programs, ideally in a cultural environment or in Communication/ Marketing jobs

• 2-3 years of experience in a management role which included leading & managing people

• Fluency in English

• Fluency in Arabic or French would be an added value

• Bachelor’s degree in Marketing, Communications, Public Relations or related disciplines

Al Nahiya Group