OliOli® Dubai] Events Coordinator
OliOli®
- Dubai
- Permanent
- Full-time
The Events Coordinator (EC) is responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for all visitors. Working on and off the floor, EC acts as OliOli®s brand ambassador, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.KEY DUTIES & RESPONSIBILITIESCore Responsibilities- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach- Skillfully convert birthday party inquiries into successful bookings- Utilize all opportunities to upsell our events, products and our venue- Meet monthly targets on the numbers for birthday parties.- Take charge of the birthday experience at OliOli® in all material respects including the core offering, guest satisfaction, booking process, targets, operational execution, and so on.Visitors Experience and Service- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
- Contribute to a positive, team-based, and visitor-first centric culture
- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
- Collect and communicate visitors feedback and suggestions
- Recognize and report visitors trendsOperational Execution- Take full operational responsibility to ensure that guests have a positive and memorable experience at OliOli®
- Work with the reception/reservations team on a day-to-day basis to have a thorough understanding of the guests reservation/booking and cover operations when needed
- Communicate with the guests to finalize the details of the visit including food and other options in relation to the visit
- Collaborate with different teams within OliOli® - for example, communicate the food preferences with the café team in a timely manner, communicate any special requests with the facilities or the guest engagement team as necessary and appropriate.
- Welcome visitors at the time of the event and ensure that their event moves flawlessly through the museum
- Undertake all the set-up requirements in the event rooms as appropriate
- Remain attentive to the guests throughout their stay at OliOli® and resolve any concerns / answer any queries in a favorable manner
- Accept payments from visitors for group bookings
- Participate in training programs designed to enhance interaction with visitors in the OliOli® mannerInternal Coordination- Provide colleagues with a forward-looking calendar of all the events planned on a weekly/daily basis
- Ensure that chaperones are assigned to the group visits
- Adhere to all policies and procedures of OliOli®
- Assist visitors in case of an incident or an emergency situation
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)- Make sure that the F&B orders are placed in time in conjunction with the café supervisor; ensure that the food for specific events is made available to visitors at the appropriate time
- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community
- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectivesQUALIFICATIONS- College degree is required. Education in early childhood development will be a plus- Advanced course work or experience in customer service, education, family learning, or retail operations preferred.
- Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classrooms.
- Experience working in a fast-paced, high-volume environment.
- Excellent grasp of the English - Arabic language is a plus.Traits & Characteristics- Commercial acumen with great relationship building skills- Outcome driven; comfortable working with targets in a dynamic industry/environment- Excellent verbal and written communication skills - interacting positively and effectively with children, adults, and large groups- Self-starter, proactive and self-motivated; thrives working in a team-oriented and collaborative environment- Flexible, able to multi-task and make quick decisions based on guest needs.
- Lots of positive energy; respectful of diversity; patient and empathetic; friendly
- Interest and enthusiasm for working with children and families
- Ability to work with diverse staff and visitorsPHYSICAL DEMANDS- The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.
- The noise level in the work environment is highly variable, from quiet to loud.
- The working timings include morning and/or evening shifts. Weekends and holidays work are required.
- Uniform/dress code required