Clinic Supervisor - CS
NMC Healthcare
- Abu Dhabi
- Permanent
- Full-time
- Supervise and co-ordinate all activities with various departments and patients and their attendants.
- Responsible for supervising, preparation of duty schedule, daily assignment, and other administrative task
- Make, change, or coordinate appointments for patients via email or telephone according to the coordination of care procedures and confirming the appointments of the next day.
- Actively manage patient complaints
- Makes changes in staff as needed to accommodate patient volume.
- Supervise the workflow within the clinic including patient registration.
- Responsible for staff performance evaluation and continuous staff development and training programs
- Overview and manages facility's patient lead/call center system and provide daily/weekly reports to the Branch Manager as and when needed.
- Manage front desk practice correspondence and administration.
- Monitor all the reception staffs and get firsthand information.
- Ensure staff operate within company policy and procedure.
- Work towards achieving the best when it comes to the number of visits in the clinic.
- Establish communication with the patient and their attendants and get feedback about clinics visits, stay, and patient care and maintain a record of the same for evaluation.
- Act as a troubleshooter and investigator as and when required.
- Take extra care of any VIP patient and keep the Branch Manager updated.
- Build and promote the image of the facility.
- Act as a coordinator between patient, doctor, and administration department.
- Explain services available and need for the proper use of it.
- Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
- Handle patient complaint in a timely manner, takes notes and seeks HOD's assistance if the complaint cannot be solved within the department.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Update the shift checklist and make sure that all the tasks are completed.
- Be updated about the accepted insurance cards in the hospital/clinic.
- Adhere to the clinic's vision, mission, and core values.
- Adhere to the hospitals telephone standards.
- Perform duties such as straightening magazines to maintain lobby or reception area.
- Knowledge principles and processes for providing customer and personal services.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
- Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions.
- Communicates the mission ethics and goals as well as the focus statement of the department.
- Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented
- Guide and mentor junior and new staff.
- Encourage multi-disciplinary teamwork.
- Implement CosmeSurge policies & procedures.
- Apply oneself to the job, continually upgrade oneself, and embrace the CosmeSurge core values.
- Care for their own and their colleagues' health, safety and wellbeing, and awareness and contribution to the environment.
- Act as translator if needed.
- Performs any other job assigned by the reporting Manager.
- Suitable Graduation Degree
- Master Degree in Hospital Management (preferred)
- Minimum 4 years of experience in a similar field with at least 2 years in a similar position
- Innovative with strong service focused approach, interpersonal, negotiating and influencing skills
- Flexible and open minded approach
- Adequate knowledge of computer applications (i.e. word, excel, etc.)
- Excellent communication skills, both written and verbal
- Deal with complaints in professional manner
- Excellent interpersonal skills
- Highly analytic skills
- Ability to organize and prioritize
- Good time management skills
- Maintain good appearance and proper demeanor at work.
- Safety conscious, motivated, able to manage pressure, takes initiative.
- Displays integrity and honesty
- Is service oriented and customer focused
- Fluent in English & Arabic (preferable)