Operations Manager

• Prepare and participate in the preparation of sales budgets

• Maximize sales and profitability of the brand

• Maximize productivity targets (sales per sqft, ATV, Conversion etc)

• Control costs within budgetary guidelines

• Identify internal and external commercial opportunities

• Ensure effective Stock and Space Management

• Conduct SWOT review to analyze the customer profile

• Provide monthly feedback on competitor and event activities

• Suggest improvements based on benchmark practices

• Ensure effective Inventory and Warehouse management in the territory (order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)

• Review and analyze stock and sales reports monitoring over and under stocks, implementing corrective action to be taken

• Review and effectively deal with fast/ slow lines, new ranges and end of ranges and implement necessary action

• Provision of monthly feedback to Concept on sales, stock positions and product feedback

• Strategize and seek opportunity for expansion in the territory

• Manage roll-out of new projects and time bound implementation of projects

• Research and look for good property and locations

• Understand Territory dynamics (demographics, consumer behavior, market understanding etc)

• Prepare Territory operating plan (new store, seasonal and store) and ensure effective implementation

• Ensure all the stores are in compliance with the store operating and customer service standards

• Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards

• Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

• Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally

• Manage and support in team recruitment

• Conduct staff welfare activities (housing and transport)

• Ensure that all new recruits understand their job and inducted well within the company

• Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.

• Set KRA’s for direct reports and conduct performance appraisal

• Oversee staff deployment and drive motivation levels of the direct reportees

• At least 3 years experience in an Operations Manager position

• At least 2 years experience in Food Retail/ Supermarkets/ Hypermarkets or in high volume retail companies

• Degree qualified

Karpira