Manager (Tower Lead) Order to Cash
IFFCO
- United Arab Emirates
- Permanent
- Full-time
- Lead a team of order to cash professionals, providing guidance, mentorship, and support to achieve team objectives and KPIs.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Serve as the primary point of contact for stakeholders, understanding their business requirements, and aligning service delivery to meet their needs.
- Build and maintain strong client relationships through effective communication, proactive problem-solving, and value-added service delivery.
- Assess current order to cash processes and identify opportunities for optimization, automation, and standardization.
- Develop and implement strategies to improve operational efficiency
- Leverage technology platforms and tools to streamline order processing, billing, and collection activities.
- Collaborate with technology teams to implement and customize enterprise systems to support order to cash processes.
- Ensure adherence to internal controls, policies, and regulatory requirements related to order to cash operations.
- Identify and mitigate risks related to credit, billing accuracy, revenue recognition, and collections.
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of order to cash processes.
- Develop dashboards and reports to monitor performance, identify trends, and communicate insights to stakeholders.
- Lead change management initiatives to drive process improvements, organizational transformation, and adoption of new technologies.
- Provide training and support to internal teams and client personnel to facilitate successful change implementation.
Resolve outsourced partner queries/ Escalations point to BU as neededCapable in managing Auditors queries and resolving document differencesSupport Audit team lead in completion of Audit on given time.KPIs
- Timely payment applications
- Unapplied Cash over 60 days vs Total unapplied Cash
- Processing of Debit and Credit notes
- Timely Processing of Customer Master Requests
- Accurate processing of all master requests
- On time Credit Assessment Requests
- % of credit releases process within timelines
- Past due %
- Bachelor Degree in Commerce
- Worked on Oracle