Societal Impact Program Manager
Udacity
- Dubai
- Permanent
- Full-time
- Act as a project/program manager for large scale projects with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)
- Manage senior clients and partner teams directly and independently
- Manage the end-to-end execution of Societal Impact and Enterprise programs
- Measure, analyze and report on program impact outcomes while tracking against KPIs
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
- Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient
- Identify common customer challenges and actively suggest better solutions
- Problem-solve and conceptualize program elements to achieve desired outcomes
- Manage the pre-launch processes of Societal Impact and Enterprise programs
- Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
- Act as the main point of contact for partners and Udacity's student experience team when they have concerns or suggestions, and help resolve any issues
- Support in career-building efforts
- Establish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scale
- Contribute to quarterly and annual targets for revenue and users generated through partnerships
- Nurture and maintain relationships with integrity and professionalism
- Required: Ability to speak and write in English and Arabic fluently and idiomatically
- 5+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
- Experience with government and semi-governmental entities in UAE and KSA
- Strong analytical, verbal, and written communication skills
- Comfort manipulating large sets of data and developing insightful presentations
- Proven track record managing complex projects with multiple stakeholders across geographies
- Ability to handle mid to senior level stakeholders and interfacing with partner teams independently
- Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers
- Ability to drive initiatives, execute independently and be resourceful
- Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously
- Adaptability and curiosity in a fast-paced dynamic environment
- Passion for learning and opportunity, digital transformation and tech-related projects
- A strong team player who enjoys collaborating, asking for and providing help when necessary
- Willingness to travel within the GCC if necessary and occasionally regionally/globally
- At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
- Flexible working hours
- Paid time off
- Comprehensive medical insurance coverage for you and your dependents
- Employee wellness resources and initiatives (access to wellness platforms like Modern Health )
- Quarterly wellness day off
- Personalised career development
- Unlimited access to Udacity Nanodegrees