Hostess

Ennismore

Ras al-Khaimah
Permanent
Full-time

1 month ago

Company DescriptionWe are far more than the world wide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn everyday, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.Established in 2000, Rixos Hotels is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. By changing the concept of real luxury, giving a new meaning to the holiday concept and provides a unique experience.Job DescriptionReporting to the Outlet Manager / Assistant Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
Demonstrates Rixos Bab Al Bahr Standards in all interactions
To report on duty punctually, in full uniform according to appearance and grooming standards
To promote and maintain a positive working relationship at all times with the Colleagues in Rixos Bab Al Bahr
To consistently offer professional, friendly and warm service
To demonstrate a complete understanding of F&B Policies & Procedures and Service Standards of the company
To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
To follow all of safety and sanitation policies when handling food and beverage
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant

Qualifications

Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in the English language (verbal & written), second language is an asset (Russian)
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Must be flexible in terms of working hours
Must be computer literate

Ennismore

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