:§ Performs the installation of personal computers, external and internal peripherals, operating systems, and the appropriate software approved by the IT Department.§ Analyzes, diagnoses, and resolves situations that are abnormal to the running of a personal computer as they relate to the hardware, operating systems, or the general application software installed. - Basic LAN and WAN network troubleshooting and repairs§ Manage a variety of computer equipment including computer terminals, printers, modems, personal computers and data communication equipment’s.§ Determine source and nature of personal computer malfunction using diagnostic and application software. - Facilitate the day-to-day operations of the IT Department Help Desk by scheduling maintenance - Assist in the execution of IT policies and procedures necessary to maintain efficient and secure operations of the holding’s computer system.§ Log all service requests calls to the SD application (ServiceNow Platform). - Responsible for keeping up to date inventory and documentation on all the holding’s computers and peripherals. In addition, prepares monthly summary reports on repairs and support calls using SD application.§ Manage and follow up IT assets requests.§ Provide technical support for the remote users using remote applications - End User feedback. - Potential to learn and apply gained knowledge.§ Ability to work in a team environment or independently with general guidelines and minimal supervision.RequirementsSkills:§ Good knowledge of Network and Systems.§ Good skills on hardware support Smartphone and PC (HP, Xerox, Apple, Microsoft, Dell …etc.).§ Good TCP/IP Networking Knowledge.§ Good knowledge of Microsoft Windows based environment.§ Fresh graduate engineer§ Good communication skills in English.§ Able to work in a multicultural environment.§ Able to work under pressure.Education:§ Bachelor of science degree program in Computer/IT Engineering or a related discipline.§ Training Certificates such as Six Sigma Green Belt, ITIL, CompTIA A+, MCP & MCSA.
