Training Coordinator - Facilities Management Soft Services
Transguard Group
- Dubai
- Permanent
- Full-time
- Responsible for the training delivery to our housekeeping & cleaning employees
- Monitor performance and take corrective actions through training
- Ensure that services delivery complies with the agreed certified standards covering quality, health & safety, environment, and people
- Continually improve the process for gathering and reporting of service performance information for corrective/improvement actions and new methods of work.
- Deploy a wide variety of training methods
- Conduct effective induction and orientation sessions for new cleaning employees
- Identify and assess future and current training needs through job analysis
- Resolve any specific problems and tailor training programs as necessary
- Maintain a keen understanding of training trends, developments and best practices related to Hospitality services
- Utilize, help develop and maintain effective ICT systems to enhance performance, transparency, and management information
- Create and sustain a strong customer orientation within delivery services focusing on operational excellence
- Achieve continuous improvement across all key areas of responsibility
- 2 years of relevant experience within a similar role
- Proven work experience as a Training Specialist within Facilities Management and/or 5-star Hotel environment
- Track record of executing successful training programs
- Track record of delivering cleaning & hospitality orientated training solutions, motivating and empowering team members
- Passion for cleaning
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training)
- Excellent communication in English – Hindi/Urdu is a strong plus
- Strong record keeping ability for reports and training manuals
- BICS Certification preferred