Operations Support Manager -Events & Tours (UAE National only)

• Plan, book and deliver on- and off-the-job training as required to ensure best possible service standards as well as colleague development
• Openly communicate appropriate and useful information through various channels, including department meetings and briefings
• Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
• Review departmental policies, procedures and performance standards to ensure they are up-to-date, correct them, and propose changes as appropriate to ensure high levels of customer service and safety
• Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager
• Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager

• Provides management and operational coverage at corporate and QAW events
• Leads and executes events to include:

• Marquees and seasonal celebrations
• Corporate functions
• Team buildings
• Static installations
• Interactive guest activities
• Events by the Sales team clients
• Works within the existing brand and company guidelines while providing creative input into the overall development of events
• Develops event operational guidelines for the facility as a whole and leads event operations
• Provide the operational costs related to Events
• Recommend the operational scheduling for the operation team and contractors

• Educated to a degree level in Business Management
• Event management experience, project management
• Minimum 2 years' experience in operations, events, and entertainment
• Computer skills
• Customer service knowledge
• Technical Knowledge
• Experience Promote and develop positive and efficient working relationships with the Sales team, vendors, Sinyar, Palace Guard and other internal stakeholders
• Proficiency in written English and spoken English

Farah Experiences