Customer Success Manager
Avertra
- United Arab Emirates
- Permanent
- Full-time
- You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to use logic to create a better experience.
- We want you to help us become better. You will be empowered to drive change and innovate.
- That we will invest in you. We will give you the opportunity to master
- Client Relationship Management: Nurture and maintain strong relationships with our Avertra MENA customer base, ensuring their happiness and satisfaction with our work.
- Technical Collaboration: Work in tandem with low-code, SAP, and MiCustomer leaders to gain a comprehensive understanding of our offerings. This will enable the mapping of client needs to our capabilities more efficiently.
- SAP ByDesign Utilization: Collaborate with the SAP ByDesign track lead to ensure a smooth and complete lifecycle for our client solutions.
- Account Growth Strategy: Develop and implement strategies to foster account growth and expansion.
- Client Escalation Point: Act as the primary point of escalation for any client issues, ensuring swift resolution and minimal disruption.
- Team Coordination: Work alongside project leaders to overcome internal obstacles, such as resource availability, ensuring project continuity.
- Delivery and Governance: Collaborate closely with delivery and governance teams to guarantee on-time fulfillment of our commitments at the portfolio level.
- Client Roadmapping: Work alongside clients to craft multi-year strategies and roadmaps.
- Financial Oversight: Ensure timely invoicing and collections, safeguarding Avertra's financial health.
- Team Leadership: Act as a thought leader, motivating and guiding our internal teams towards excellence and innovation.
- Contract Compliance: Maintain an in-depth understanding of each account's Statement of Work (SOW) to ascertain 100% compliance with client agreements.
- Risk Mitigation: Engage with other Avertra towers to ensure seamless alignment across projects and minimize potential risks.
- Sales Support: Assist the sales teams in pre-sales activities, ensuring client requirements are met efficiently.
- New Account Onboarding: Participate in the creation process of SOWs for new accounts, emphasizing compliance, governance, and a clear understanding of commitments.
- Quarterly Account Plans: Review and update account plans on a quarterly basis to ensure alignment with company goals and client needs.
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