Customer Service Representative (Ecommerce)

• Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
• Keeps in touch with existing customers to take feedback about services being delivered, their future needs, information about competitors' activities (pricing and offers), etc.
• Assists in preparing reports pertaining to business development and sales to the senior management whenever required
• Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues
• Receives and responds to inquiries/complaints regarding the Business Unit's services, and ensures it is resolved in a timely manner
• Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information
• Analyses customer feedback and ensures necessary action is taken on improvement areas
• Follows up with relevant internal teams to resolve customer complaints and respond to any queries
• Ensures adherence to quality standards for all customer interactions
• Ensures proper induction of all new customers by providing relevant information about the Business Unit's services

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