Customer Service -Front liner(UAE NATIONAL)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Respond promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support

• Bachelor’s Degrees.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.

• Knowing two languages at least

• University/college degree is an asset

• Familiarity with office software and phone systems a plus

• Previous experience, especially in particular industry, preferred

Al Nahiya Group