Client Partner
dentsu
- Dubai
- Permanent
- Full-time
- Overall leadership of the client relationship cultivating and maintaining strong relationships with their most senior stakeholders Act as a trusted advisor and strategic partner through a deep understanding of customer experience with data and technology at the heart of their solutions
- Develop and deliver the annual and quarterly business plans for the client ensuring that Merkle delivers against all the agreed KPI's
- Build a proactive best-in-class client approach focused on driving exceptional service resulting in great client satisfactions scores
- Identify new business opportunities by deeply understanding client requirements and cross selling across Merkle and dentsu
- Drive relevant new business initiatives in conjunction with the sales teams
- Lead our overall 'story' on RFP's and pitch presentations
- Expertly navigate complex contract negotiation
- Manage an integrated and motivated team around the clients objectives and culture
- Build and maintain relationships with relevant industry leaders in effort to widen network of prospective clients.
- Drive cross-functional collaboration when necessary to aid in the development of brief and RFP responses.
- Strong understanding of customer experience transformation including commerce, data, technologies and platforms
- Ideally experience from a global professional services / consulting background, well versed in commercial pricing and models
- Ideally experience in the MENA region, particularly in KSA, leading client account teams and/or experience delivery teams in this region
- Strong evidence of growing client accounts and cross selling opportunities to increase revenue
- Proactivity and salesmanship is critical, ability to focus on areas of highest impact and drive opportunities through to closure
- Natural curiosity and openness, with a big dose of fun, is what will make you successful. The solutions we deliver are big and the strategies behind them can be exhausting, so knowing how to have fun will go a long way and ensure you're a leader in this highly competitive client marketplace
- Energy, curiosity and the desire to learn about the whole customer journey is a must
- You're not a subject matter expert, but you are a connector to our different teams and must be excited at bringing new capabilities to your client
- Examples of challenging clients and driving change to bring new opportunities as their partner
- Getting into detail around solutions and leading on pitches