FAS III Hybrid
Thermo Fisher Scientific
- Dubai
- Permanent
- Full-time
- This role is equally passionate about driving excellence in customer experience.
- Application and service support for both the pre-sales process and post-sales installation, training, and troubleshooting.
- Focus will be to support customers technically in Next Generation Sequencer (NGS), Flow Cytometer, Cell sorter, plate readers & Microarray.
- Provide service support, installation, PM & instrument troubleshooting.
- Own and deliver the applications' assistance aligning with our customer needs.
- Interacts with customers, field sales, sales managers, marketing, and technical support staff.
- Own the distributor’s team.
- Provides technical support for NGS, BID (Flow Cytometer, Cell sorter & Plate readers) & Microarray platforms.
- Provide service support, installation, PM & instrument troubleshooting.
- Work closely with channel partners service and application teams, leading them to deliver the highest level of customer experience, and demonstrate their skills and proficiencies.
- Perform product demonstration in the field.
- Accompanies Sales Representatives on sales calls in customers’ laboratories to provide technical and applications expertise in response to customer inquiries.
- Provides start-up applications training to customers in their laboratories and demonstrates proper operating procedures with consumable products.
- Provides technical training to Sales Representatives and collaborates with them to develop technical selling strategies.
- Completes all administrative duties such as using salesforce, completing expense reports, etc.
- Attends technical training and scientific meetings to gather information on new trends, products and discoveries affecting.
- Bachelor’s degree or greater in molecular biology.
- Experience in supporting customers on NGS, Flow cytometer, Cell sorter & MA.
- Willing and able to deliver instrument hardware support (service) including installation, troubleshooting and PM.
- Extensive experience in a sophisticated technical support role.
- Ability and willingness to travel 50 - 60%.
- Team oriented approach, positive approach, and adaptable personality.
- Proficient English, and additional language like Arabic is helpful - oral and written.
- Area of responsibility: Middle East.
- Preferred location – Dubai.
- Computer and internet knowledge.