Senior Application Support Treasury Solutions

• Manage the daily production system support for treasury systems- AG Quantum, Electronic Trading (ET), AG Risk, Reuters FXT, FXALL, EIKON and Blomberg trading systems.
• Gather detailed requirements from business users for large scale projects and/or enhancements to existing products.
• Interface with IT infrastructure teams, departmental SME's and Project teams to ensure that business requirements are met.
• Articulate and document business requirements for projects, change requests etc.
• Manage vendor service level and quality of delivery and development.
• Oversee and direct, in conjunction with the respective Systems Analysts / Programmers or the analysis of business requirements, development of functional and program specifications, relational database design, programming, testing, implementation and documentation for the all treaury managed applications.
• Coordination between project and business teams during the execution of projects and tasks.
• Provide business with required technical support, assessments, and reports.
• Propose technical recommendations and improvements.
• Mitigate risks and close audit points if any on the applications and processes.
• Manage multiple initiatives and track projects/BAU requests/ CRs to closure.
• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
• Understand the latest technology trends and provide improvement suggestion in the products.
• Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality.
• Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.
• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.
• Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.

• Need experience

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