Customer Service Representative

• Respond to customer inquiries and provide accurate information about products/services, pricing, availability, and order status via phone, email, chat, or other communication channels.
• Assist customers with placing orders, processing returns, and resolving issues or concerns in a timely and professional manner.
• Handle customer complaints and escalate complex issues to the appropriate department or supervisor for resolution.
• Maintain a high level of product knowledge to effectively address customer inquiries and provide personalized recommendations or solutions.
• Process orders, payments, and returns accurately and efficiently using our CRM (Customer Relationship Management) system or other software platforms.
• Follow up with customers to ensure satisfaction, gather feedback, and address any additional needs or concerns.
• Collaborate with other departments, such as sales, marketing, and logistics, to coordinate customer requests and ensure a seamless customer experience.
• Keep accurate records of customer interactions, transactions, and inquiries in our CRM system for future reference and analysis.
• Stay informed about company policies, procedures, and promotions to effectively communicate with customers and provide accurate information.
• Continuously strive to meet or exceed performance targets, including customer satisfaction metrics, response times, and resolution rates.

• High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
• Previous experience in customer service, call center, or retail environment preferred.
• Excellent communication skills, both verbal and written, with the ability to articulate information clearly and professionally.
• Strong interpersonal skills and a customer-focused approach, with the ability to empathize with customers and resolve issues effectively.
• Proficiency in using computers and customer service software, including CRM systems and Microsoft Office Suite.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Positive attitude, patience, and resilience in handling challenging situations or difficult customers.
• Ability to work independently and as part of a team, with a willingness to collaborate and support colleagues.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required by the business.

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