Manager - Sales and Enrollment Center
GEMS Education
- Dubai
- Permanent
- Full-time
To support the Senior Vice President – Enrolments & Corporate Relations to achieve enrolment targets and to collaborate with in-house teams and other GEMS entities, to ensure high service standards and brand awareness are met in all aspects of customer relations. The & Corporate Relations Manager is responsible for the development, growth, and management of sales/enrolment aspects of the department, including enrolment, and client relations management.Key Accountabilities
- Develop the pipeline for new business coming into the community to ensure enrolment at a GEMS school.
- Assist, SVP Enrolments & Corporate Relations to develop and implement a school marketing strategy in conjunction with Corporate Marketing to create brand awareness and look to identify areas of opportunity for building relationships.
- Organize, implement and perform all levels of prospecting, proposal development and presentation, contract agreement details, and customer relations follow up in a team environment as a direct representative of GEMS.
- Increase seat placements from existing corporate companies in order to reach enrolment budgets.
- Undertake regular surveys of new parent views on enrolment process and other subjects of relevance. Collate responses and produce analysis with recommendations.
- Coordinate promotional events targeting new parents and corporate companies to promote new school to the GEMS network.
- Measure school FOH team's performance to ensure maximum conversion rate.
- Maintain open lines of communication to existing parents to ensure their concerns, complaints and feedback are handled effectively, efficiently and in a timely manner (liaising with other school personnel or departments as required).
- Promote, when appropriate, other GEMS schools by arranging appointments, interviews and facilitate relationships between parents and GEMS schools.
- Solid time management skills
- Ability to multi-task and cope with peaks of demand
- Able to manage a diverse team's performance and relationships
- A minimum two years in a customer service focused role
- Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.
- Relationship management experience - able to build and influence professional relationships with peer group as well as parental community.
- Effective communicator (written and spoken)
Edarabia