Head Waiter/Waitress

• Create an environment oriented to trust, open communication, creative thinking and cohesive team effort & provide the team with a vision of the project objectives.
• Motivate and inspire team members and lead by setting a good example (role model) - behavior consistent with words.
• Coach and help develop team members; help resolve dysfunctional behavior, facilitate problem-solving and collaboration.
• Maintain healthy group dynamics, and intervene when necessary to aid the group in resolving issues.
• Assure that the team members have the necessary education and training to effectively participate in the team
• Encourage creativity, risk-taking, and constant improvement, Recognize and celebrate team member
• Coordinate with internal and external partners (Staff & Guests) as necessary.
• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance.
• Assure that the team addresses all relevant issues within the specifications and various standards.
• Provide necessary business information.
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
• Work with floor managers to obtain the necessary resources to support the team's requirements.
• Obtain and coordinate space, equipment, and communication lines for team members.
• Coordinate with the floor manager to establish meeting times, places, and agendas.
• Provide status reporting of team activities against the program plan or schedule.
• Keep the floor manager and outlet manager of task accomplishment.
• Communicate with the floor Manager and outlet manager about all issues that cannot be resolved by the team.
• Provide guidance to the team based on management direction.

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