Associate Director - Resource Management
Korn Ferry
- United Arab Emirates
- Permanent
- Full-time
- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership Development
- Total Rewards
- Develop and manage capacity planning through building robust demand plans based on business trends, current and anticipated pipeline of opportunities and anticipated growth of marquee accounts.
- Perform talent-related financial and business analytics requests as needed.
- Use workforce planning tools to support forecasting, modeling, and operational action planning, including strategies to resolve staffing conflicts.
- Hold regular forecast review meetings with leaders, developing action plans to address resource requirements and gaps.
- Forecast use and proposed cost of contingent workforce.
- Drive an effective partnership with leaders (within assigned countries) and infuse productive resource planning and aligning practices into sales and delivery processes.
- Partner with solution and market leaders to identify opportunities to optimize resourcing.
- Stay current in understanding the organizational matrix (solutions, markets, geographies, lines of business, internal functions) and be up to date on changes as they occur.
- Work in close partnership with other key internal functions.
- Monitor solution trends/developments and share this among appropriate teams and leaders.
- Manage use and cost of contingent workforce e.g. contractors and SAVs. Includes forecasting, partnering with finance on metrics, and assuring contractor use and payment processes are followed.
- Oversee approval process for use of contingent workforce on a case-by-case basis.
- When needed to fill a talent gap, collaborate with central team to identify and onboard further SAVs
- Standardize rate card for SAVs used within the region.
- Know your talent pools including numbers, individual skill profiles/interests, group skill gaps/surpluses, and potential training needs.
- Constantly evaluate the needs of the Firm, region, office, client, and consultant in determining the right staffing solutions. Judiciously manage contractor vs. FTE tradeoff for firm profitability.
- Manage client team expectations through appropriate information sharing and education.
- Understand the staffing need fully, and in the unique context of the client/solution, determine consultant “success profile” for Consulting's various offerings.
- Think appropriately outside immediate talent pools for the right opportunity for others.
- Hand requests to appropriate groups within RM where necessary, following global processes.
- Help expose new or unknown talents to engagement teams, advocating for their capability to be successful in a new environment.
- Onboard new consultants, educating them on how to partner with RM effectively.
- Seek and provide feedback; maintain an ongoing feedback loop with consultants and people managers on performance. Use information to enhance future development opportunities for consultants.
- Apply cultural intelligence to adjust staffing approach to the needs and cultural norms of countries.
- Apply your knowledge of the professional services industry and how publicly listed consulting firms operate (e.g., contract-to-cash, business development cycles, project delivery cycles, billable hours, time entry, quarterly reporting, etc.) to staffing.
- Review and monitor monthly reports, e.g. utilization reporting, forecast capacity, variance reporting, salesforce pipeline, and backlog
- Leverage business and financial acumen to understand the implications of bill rates, fees, etc.
- Understand our clients, what they do, what they need, and how we are helping them.
- Demonstrate strong commercial awareness when reporting to stakeholders: utilization, monitoring and investigating discrepancies between the data, and providing insight to the leadership teams, highlighting any potential concerns.
- Relevant bachelor's degree.
- Relevant years of experience in resource management or related field.
- High degree of professionalism in all areas (communication, approach, style); understanding what it means to represent a top-tier professional services firm.
- Highly developed diplomacy, influencing, negotiation, and conflict-management skills.
- Ability to lead multiple high-profile/value and complex projects with multiple top-level stakeholders.
- Ability to work effectively under pressure and with short timelines/competing demands.
- Ability to work effectively across multiple geographies/cultures.
- Ability to partner at all levels of the organization internally and externally.
- Gravitas and judgment to understand when and how to challenge senior leaders productively and maintain relationships.
- Highly analytical; ability and drive in puzzle-solving.
- Creative and resourceful.
- Ability to maintain and align with processes.
- Detail orientated with a strong focus on quality.
- Ability to handle large amounts of information and ambiguity.
- Sense of discretion/prudence in working with sensitive information.