Senior Specialist - Customer Experience

• Managing the preparation of a customer trip development guide that includes methodologies, guidelines and standards

• Overseeing the preparation of institutional structure plans for services to consolidate the integration of platforms and with the administrative support systems of government agencies in Abu Dhabi as needed, and in accordance with the Office of the Digital Authority in the government solutions sector

• Overseeing the preparation and modernization of business procedure guidelines for government agencies to maintain abu Dhabi's government services agenda and strategic objectives and leadership

• Management of the preparation of standards and guidelines for conducting tests "Customer Experience Laboratory" to examine the proposals and services of the new customer

• Lead the preparation of access standards (web content access guidelines) to the experience/user interface and maintainthese standards in all digital channels of government services, and ensure that the designs comply with the company guidelines

• Managing the preparation of the framework and standards of internal content management and content of government agencies in Abu Dhabi, and coordination with the customer experience laboratory for improvement and provision of updates

• Ensure coordination with various government agencies and customer representatives to collect inputs and feedback on the design of web interface services and customer experiences

• Leading sessions and meetings on determining the requirements of the Company and its vision to clarify the target customer experience

• Overseeing the work of user experience design suppliers, providing the information required to develop network frameworks and prototypes and ensuring consistent development of web interfaces

• Lead the identification of the target experience through points of communication and dissemination through review guidelines to ensure the participation allocated to the customer and his experience based on the priorities of different segments of customers

• Work as a reference point for consultation on maintaining and improving promotion, marketing and communication guidelines

• Ensure that policies and procedures relating to the commitment to the relevant client experience are aligned and implemented within management activities

• Perform any duties or career activities assigned to the direct manager

• Compliance with ADD's Corporate Excellence Guidelines and Corporate Excellence Guidelines

• Contribute to the preparation of the required reports in accordance with the requirements of reporting internally within the company and externally where applicable.

• Find and identify new ideas and opportunities to adopt innovative solutions or methods to meet challenges or enhance activities based on functional requirements

• Identify and search for professional development opportunities to proactively improve the technical capabilities and skills related to the department's functional requirements

Al Nahiya Group