IT Support Expert
Ace Consult
- Dubai
- Permanent
- Full-time
Responsibilities:
Provide technical support and assistance to end-users via phone, email, or in person
Troubleshoot hardware, software, and network issues and provide timely resolutions
Install, configure, and maintain computer systems, software applications, and peripherals
Set up and support user accounts, permissions, and access rights in accordance with company policies
Perform routine maintenance tasks such as software updates, system backups, and antivirus scans
Document technical issues, resolutions, and support activities in the IT ticketing system
Collaborate with other IT team members and departments to resolve complex issues and improve systems
Provide training and guidance to users on IT-related topics and best practicesRequirements:
Previous experience in IT support or a related field preferred but not required
Strong problem-solving skills and ability to think critically under pressure
Excellent communication and interpersonal skills
Technical proficiency in computer hardware, software, and networking concepts
Familiarity with operating systems such as Windows and MacOS
Knowledge of troubleshooting tools and techniques
IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plusBenefits:
Competitive hourly wages or salary
Opportunities for professional development and advancement within the company
Comprehensive training provided
Positive and collaborative work environment
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