Reservations Agent
Kerzner International
- Dubai
- Permanent
- Full-time
(10679)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Reservations Agent to join the One&Only team at The One&Only Royal Mirage Hotel in Dubai.With the global growth of our brands, you will be an integral part of the Resort's success and your role goes beyond developing potential relationships where you will ensure to match the guest's needs by promoting and selling the benefits and features of the hotel, whilst assisting guests with their reservations and requests. To receive and process reservations in a professional and efficient manner and to provide accurate commentary to all other departments.Key Duties and Responsibilities:
- A commitment to a sense of urgency, immediacy, and total responsiveness.
- Anticipate guest needs and address them in a refreshing, respectful and polite manner.
- Demonstrate a willingness to “go the extra mile” to exceed guest expectations.
- All reservations are processed accurately and efficiently.
- All relevant details are recorded accurately e.g., payment details.
- Confidentiality of information is always maintained.
- Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests.
- To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc.
- To ensure that all relevant administration is kept updated at all times.