IT End User Support
Archirodon
- Abu Dhabi
- Permanent
- Full-time
- Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
- Offer proactive support to users by update all users' applications with the latest service packs and patches
- Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc
- Setup and maintain physical and virtual environments for Desktops & Laptops
- Investigate, test, install and upgrade new and hardware/software products
- Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
- Produce regular reports for end user support function area
- Undertake special projects as required or directed by the IT Officer
- Bachelor's degree in Computer Science, Information Technology or Computer Engineering
- Minimum 4 up to 6 years of professional related experience
- Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system
- Working knowledge of the use of common ICT hardware and software applications
- Flexibility to work on construction sites and to travel both domestically and internationally
- Microsoft Certified Professional (MCP) is nice to have
- Microsoft Azure Fundamentals is nice to have
- Network & Security knowledge / experience is nice to have
- Is result-driven and bottom-line oriented
- Enjoys finding solutions to new (or old) problems; you are resourceful and an ownership taker
- Can work with minimum supervision and is eager to develop and get exposed to new things every day!
- Can prioritize and execute tasks in a high-pressure environment
- Communicates effectively and with ease
- Is a true team member; you collaborate effectively without creating frictions while showing care and concern for your peers
- Enjoys challenge, working with different cultures and travelling!