IELTS Invigilator - UAE Nationals
IDP Education
- Dubai
- Permanent
- Full-time
- Ensure all customers receive exemplary customer experience at every contact point before, during and after sitting the IELTS test
- Consistently create a welcoming environment for customers by greeting and assisting; as well as quickly responding to customer inquiries and needs
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
- Set up test room and equipment at the test venue as required, closely following and enforcing test procedures and regulations
- Verify and update customer details, cloak and provide Identity Authentication Management (IAM) to standard
- Check attendance during the test, assist customers before, during, and after the test, deal with queries raised by customers and deal with test irregularities in accordance with the procedure
- Escort test takers from the test room during the test as required, during breaks ensuring no unauthorized material is consulted and that test regulations are observed at all times
- Read the test script and advise customers about test rules
- Distribute, collect and securely maintain test-day materials
- Invigilate during the test, ensuring that customers do not talk once inside the test room
- Record Details and manage late arrivals and early leavers and all other incidents during the test
- Collect, collate and distribute required paperwork during and after the test in accordance with procedures
- Support in the implementation of contingency procedures when required
- Support the Test Centre team on tasks/ projects and other administrative support as required in the successful delivery of services
- Report issues regarding risk management/ security to ensure centre compliance with security policy and procedures
- Work with stakeholders and team members in an environment facilitating cooperation, knowledge sharing, and enabling high performance
- Educated to bachelor’s degree level or equivalent
- Relevant work experience relating to administration and business support activities
- Fluent in English and Arabic knowledge preferred
- Strong administrative skills
- Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..)
- Customer focused, with a passion for providing outstanding service.
- Ability to proactively identify, analyses and solve problems effectively.
- Sound judgment and the ability to make decisions and act with Integrity, in the best interests of IDP.
- Excellent planning and organizing skills with the ability to manage multiple competing priorities.
- Sound IT skills – Microsoft Office suite, CRM systems
- Demonstrated ability to work effectively in a team environment.
- Excellent communication skills (required) – Must be able to communicate with candidates from a variety of both English and non-English speaking countries
- Ability to respond flexibly to changes in priorities and time management skills
- Dependability, reliability, punctuality
- Ability to keep calm under pressure
- Availability to work on weekends - if required remaining on the 5 days shift.
- Computer skills, including Microsoft Office, ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals and computer network