Advanced Software Engineer

Honeywell

Dubai
Permanent
Full-time

28 days ago

Join a team recognized for leadership, innovation and diversityThe Future Is What We Make It.When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Make the Best You.Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.Join us and Make an Impact.The Purpose of the RoleTo provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.Responsibilities:

Facilitate issue identification and analysis
Track, investigate and resolve technical issues
Responding promptly to customer inquiries
Work within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the Connected Buildings
Build relationships with both internal and external customers
Ensure that each customer's experience meets the high standard of HCE Technical Support professionals
Collaborate with teams to manage and drive timely & satisfactory customer case resolution
Test and verify products & new features
Ensure offerings follow the RMP processes and gating criteria, support onboarding and coordination with the various Ops teams
Able to set priorities and remain flexible in a changing environment
Acts with a sense of urgency, a bias for action and speed

YOU MUST HAVE

Bachelor's degree: Computer Science, Engineering, or related field
5+ years of Experience working with technical customer support
Microsoft Azure fundamental certification
Knowledge of MS SQL Server or other relational databases
Knowledge and experience in MS Windows based environment, MS Windows networking
Knowledge of Containers and scripting languages
Knowledge on HVAC systems

WE VALUE

Knowledge of Azure IOT
Working knowledge on the Zendesk, JIRA, Confluence tools
Excellent written and verbal communication skills
Strong interpersonal skills
Strong continuous improvement mindset, strong leadership impact
Has a positive and professional work attitude

Additional Information

Category: Engineering
Location: Emaar Buss.Park; Bld.2, Sheikh Zayed Road, Dubai, DBA ARE
Exempt

Honeywell

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