About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.About the role:The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the front office, reporting into the front office manager.What you will do:Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of paymentChecks guest out of the hotel, preparing and explaining the billHandles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleAssists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phoneResolves guest complaints, and find opportunities to recognize and personalize the service experience for all guestsWhat you bring:One + years experience working within a luxury hotel or similar environment is considered an assetExcellent interpersonal skills and communication skillsCross cultural sensitivity, and customer service orientationGuest centricity and understanding the importance of guest’s preferencesWhat we offer:Work AuthorizationCompetitive tax free salary, service charge, tipsEnd of service gratuityComplimentary full board living accommodation in a high quality, well-resourced staff housingVibrant fitness facilities including gym and swimming poolFree transportation to and from workMedical and life insurancePaid annual leavePaid home leave ticketsSocial and sporting eventsLearning & Development ProgrammesCareer opportunities and international transferAnd more…Schedule & Hours:6 days per week over 48 working hours
