Senior Data Analyst - Customer Analytics - MUSE
Chalhoub Group
- Dubai
- Permanent
- Full-time
- Develop a unified view of member shopping behaviors and member engagement end-to-end performance.
- Increase the productivity of MUSE loyalty operations by harnessing data to simplify, improve UX, automate, reduce errors, and accelerate time-to-value.
- Generate actionable insights from data and champion their use to drive value.
- Predict and forecast potential outcomes, to support our core stream of marketing, benefits and experiences, operations, and training proactivity.
- Provide data-driven recommendations to optimize productivity, next best action, value, and ultimately customer delight.
- Identify new opportunities and business use cases to generate value.
- Work with the core data team to operationalize and deliver impact through data
- You can present data outputs/findings in a compelling storytelling way typically to a non-technical audience non-technical audience.
- You are strong at collaborating and solving problems in a cross-functional team environment, dynamic, and fast-paced environment.
- You are solutions-oriented to understand requirements and define the right methodology to conduct analysis (scoring, segmentation, predictive model).
- You preferably have a demonstrated expertise in working with large transactional data, app data, web data, eCommerce data, and soft/ qualitative data across GCC countries.
- You preferably have experience in conducting customer-level analysis across CX, UX, Media Performance.
- You can determine which customers to target for marketing campaigns using techniques including statistical clustering and value-based segmentation.
- You have first-hand experience with advanced analytics/machine learning concepts and techniques and their application to business decisions.
- You are preferably experienced in Google Cloud Platform, Google Big Query, and Looker software.