Soft Services Supervisor
Keolis
- Dubai
- Permanent
- Full-time
- Ensure the delivery of essential site services demonstrating excellent service at all times.
- Monitor third party service provider staff levels as per Keolis-MHI's contractual requirements.
- Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
- Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
- Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and UAE environmental regulations.
- Ensure specialist sub-contractors are compliant with Keolis-MHI's Code of Conduct, and are
- Providing efficient service in line with SLAs.
- Ensure that all subcontractors comply with relevant policies and procedures.
- Ensure all record keeping and documentation is completed in a systematic and timely manner.
- Ensure that all staff complete their tasks to the standards determined in work schedules and to escalate any on-going issues to the Soft Services Manager where necessary.
- Conduct regular Health & Safety inspections and take corrective action where issues have been raised.
- Ensure that Health & Safety standards are maintained in the department and ensure effective implementation of Health & Safety Policies and Procedures.
- Conduct risk assessments as required in line with company procedure with the support of line manager where necessary.
- Develop safe work instructions where necessary.
- In the absence of the line manager, must communicate with the client as maybe required.
- Undertake any other duties as may be agreed between the line manager and the service providers.
- Ensure that all staff has access to the appropriate resources and equipment to carry out their role.
- Provide flexible cover for the Soft Services Manager when required.
- Able to foster good relations with colleagues and other departments and be a good team player.
- Flexibility, excellent attention to detail and ability to identify key issues.
- Able to work under stringent deadlines and high pressure environment to meet deadlines.
- IT skills with full working knowledge of MS Office programs.
- Excellent communication, customer service, leadership and organisational skills.
- Clear communication in English, both verbal and written.
- Computer literacy - Knowledge and use of MS Office Systems, particularly Excel.
- Superior customer service skills, Strong interpersonal skills.
- Issue resolution abilities and decision making abilities.
- Excellent understanding of cleaning processes and monitoring of these processes and adaptable to change.
- Continuous improvement mentality.
- Ability to work in a team as well as independently.
- Flexibility to work on a shift basis 5 from 7 days a week with other team members to ensure a continuous service 24/7.
- 3 years minimum experience in a similar role.
- 5 years minimum experience within a soft services department in a facilities management environment
- High School Diploma.
- Preferably with BICSc (British Institute of Cleaning Science) or equivalent.