Customer Service Representative / Call Center

• Respond to customer inquiries through various channels, including phone, email, and chat.
• Provide exceptional customer service by addressing and resolving customer concerns and issues.
• Assist customers in navigating products, services, and resolving inquiries promptly.
• Maintain a positive and professional attitude in all customer interactions.
• Process orders, returns, and exchanges efficiently and accurately.
• Collaborate with other team members to ensure a seamless customer experience.
• Keep detailed records of customer interactions and transactions.
• Stay updated on product knowledge and company policies.
• Receive and resolve queries and complaints and communicate resolution to customers
• Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
• Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
• Support local marketing in different customer contacting initiatives such as campaigns.

• Respond to customer inquiries through various channels, including phone, email, and chat.
• Provide exceptional customer service by addressing and resolving customer concerns and issues.
• Assist customers in navigating products, services, and resolving inquiries promptly.
• Maintain a positive and professional attitude in all customer interactions.
• Process orders, returns, and exchanges efficiently and accurately.
• Collaborate with other team members to ensure a seamless customer experience.
• Keep detailed records of customer interactions and transactions.
• Stay updated on product knowledge and company policies.
• Receive and resolve queries and complaints and communicate resolution to customers
• Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
• Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
• Support local marketing in different customer contacting initiatives such as campaigns.

Careers in Gulf