Field Activation Agent
- United Arab Emirates
- Permanent
- Full-time
- Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location.
- Coordinate with customer on visit purpose and time slot.
- Verify documentation at customer’s premises as per the RRMC guidelines and capture these documents on DSP for renewal purpose.
- Maintaining professional attire and etiquette when visiting & approaching the customer.
- Coordinate with designated back office POC for any guidance related to the request or in case of issues with DSP device.
- Able to be on-call and be prepared to handle adhoc/urgent requests even after business hours.
- Share the daily attended requests with status update to the respective POC or on the SharePoint.
- Act as a team player to support each other.
- Minimum 1 to 3 year of experience in a customer service/selling or related role preferably in telecom industry; with minimum of 6 months to 1 year of selling experience.
- Experience in the Telecommunications and biometric document verification is a plus.
- Minimum diploma in sales, marketing, business administration/relevant with minimum 6 months to 1 year customer service/sales work experience, preferably in telecommunications.
Bayt