SENIOR SALES MANAGER (BASE OIL)

Al Nahiya Group

Abu Dhabi
Permanent
Full-time

23 days ago

:JOB PURPOSE:Direct and supervise all base oil sales operations for the assigned portfolio, including participating in setting sales strategy, business development and conducting market analysis in order to ensure that an efficient and effective sales service is provided, and that sales and profit targets are met whilst maintaining outstanding customer relationship through effective communication and collaboration to boost sales and promote.KEY ACCOUNTABILITIES:Job Specific AccountabilitiesSales Strategy Contribution· Participate in the conceptualising and formulation of an effective sales strategy and realistic objectives through analysing insights and market forecasts and submit to the VP/ Department Manager for discussion and directions.Market Analytics· Plan, and coordinate methods of gaining market insights and data from various sources, ensuring that enough information is obtained from the limited sources available.· Conduct feasibility studies carried to analyse the market for new products, using information received from the agents. Section heads about current and future customer requirements.Sales Operations· Carry out the promotion of the company’s base oil products throughout the assigned target markets in order to increase sales wherever possible, using the sales strategy and by analysing information such as past and current trends.· Reach out and advice corporate customers to maintain personal contact with all major customers in order to provide the very best service and to deal with any problems promptly.· Visit customers periodically in order to meet with them and to discuss the Company’s products and ways that their requirements can be met to maintain a solid relationship with key customers & master projects.· Meet with agents and distributors periodically in order to discuss customer feedback about the products used, and to resolve any related issues they may have aiming to nurture a good relationship with agents and distributors in order to gauge the performance of the Company and products.· Ensure timely collection of outstanding debts, in line with the plan to assure achievement of optimum revenues.· Review reports on customers’ payment performances and staff collection performances, received from Finance, and initiates action where appropriate to ensure that all debts are resolved as quickly as possible, and takes any action necessary to minimise the amounts outstanding.· Carry out the opening of credit accounts for new customers following a thorough investigation into their credit worthiness, to eliminate the possibility of future payment problems.· Recommend and control the monthly approved quantity for each credit customer to ensure that sales stay within the limits of each Bank Guarantee.· Represent the function at seminars and exhibitions, to ensure that attendees’ questions can be answered, and any potential business opportunities followed up.Customer Service· Ensure that the quality of each product fully meets customer specifications through using customer feedback and liaising with the Plant to meet their expectations.· Advise customers on all aspects of each product, and deal with their queries and complaints, where appropriate and act with appropriate sections to meet their queries and complaints.· Co-ordinate the process of dealing with customer complaints by liaising with the Plant in order to discuss the nature of each complaint and identify ways on how to resolve it and how to avoid any future similar complaints. Ensures that the Department deals with complaints promptly and efficiently, within set procedures, and that good customer relations are maintained.Relationship Management· Develop and maintain effective business relationships with all relevant internal departments and external entities such as consultants, local and government authorities etc. with highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organization are delivered in the most effective manner.Generic AccountabilitiesOperational Plans· Help the department manager to Develop consistent and realistic long- and short-term operational plans for the Department in line with the Division objectives and manage the implementation of the approved long- and short-term plans and ensure they are effectively converted into its performance objectives to realise the Division Objectives and established service levels.Budgets and Operational Plans· Develop and manage the Department annual budget with the department manager in line with the Division’s business objectives and operational plans ensuring that adequate funding provision is made for all Department activities.· Monitor expenditure against approved Department budget on a regular basis; investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.Policies, Systems, Processes & Procedures (along with the department manager)· Develop and implement appropriate Department policies, processes, systems, standards, procedures and internal controls, Company guidelines in order to support execution of the Division’s work programs in line with Company and International standards.Performance Management· Contribute to the development of the Division’s KPI’s and ensure proper cascade of the Performance objectives within the Department and establish monitoring mechanisms to ensure delivery of these objectives and promote a performance driven culture.· Manage the implementation of the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines.Risk Management· Contribute and support establishment of a Corporate Integrated Risk Management System within the Department, while identifying and assessing relevant domain risks and implement measures to manage and mitigate all identified risks within the Department.· Communicate corporate business ethics and Company’s Code of Conduct to employees within the Department and ensure compliance to the Corporate Policies and guidelines.Innovation and Continuous Improvement· Recommend improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.Health, Safety, Environment (HSE) and Sustainability· Support the institution and implementation of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems & controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices and Code of Practices.· Ensure adequate HSE training and induction for all Department employees to meet HSE standards.Management Information Systems (MIS) and Reports· Ensure that all Department MIS and progress reports are prepared to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.COMMUNICATIONS & WORKING RELATIONSHIPS:Internal· Dept. manager commercial sales· Plants, logistics, HSC & Maintenance.· Finance, Commercial team, Information technology, Collection & ProjectsExternal· Customers (Commercial & Government)· Agents· DistributorsRequirementsQUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:Minimum Qualification

Bachelor’s Degree in Business Administration, Sales, Marketing or equivalent.

Minimum Experience & Knowledge & Skills

8 years of experience in Sales operations, of which at least 3 years in a managerial role, preferably in the retail sector or in a similar environment.

Multi-functional operational management experience.

Deep knowledge of business workflows, operations processes and systems.

Experience of developing strategic plans for service-based industry.

Strong experience in project management and the execution of complex projects that are critical to the delivery of business strategies and goals.

Regional exposure and retail background are a plus.

Innovative and conceptual thinking

Highly skilled in aligning goals with strategic direction

In depth knowledge of business objectives, operations and of the regional laws and regulations

Strategic thinking & Ability to drive organizational climate/culture

Knowledge of financial management

Al Nahiya Group

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