Bell man
Accor
- Dubai
- Permanent
- Full-time
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- You'll assist the Team Leader and Guest Service Executives, ensuring that all guest luggage, mail, deliveries, faxes are delivered in a timely, professional and efficient manner, by following the department's process, as well as ensuring that they are handled responsibly and with care.
- You'll oversee and ascertain that all vouchers of outside companies used at the Concierge Desk are correctly filled out and all necessary details entered for proper processing by the Finance Department.
- You'll ensure that direct cash payments from guests (i.e. for transportation, tours, purchases etc.) is handled correctly and according to the procedures in place.
- You'll ensure that all guest is given a friendly, courteous, informative and efficient service.
- You'll be a source of information to all the guests.
- You'll proactively provide feedback & suggestions to the Front Office Manager to improve processes and guest satisfaction.
- You'll support your colleagues with a winning smile whenever, once again, all the guests pile into the lobby and want your help at the same time. On top of this, you'll also keep your head above water when there are sudden changes of plan.
- Diverse, young and vibrant team
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.QualificationsYour experience and skills include:
- You've gained management experience in a similar role, and can speak English fluently
- You can inspire your fellow staff just as you can inspire your guests. On top of this you find it easy to communicate with charm, even if it's sometimes tricky
- You're a doer - and even if you do it wrong sometimes, you openly admit it
- You're not just bringing your abilities, but also your character