Instructor /Trainer - QSR (Franchise)

Al Nahiya Group

Abu Dhabi
Permanent
Full-time

22 days ago

:JOB PURPOSE:Responsible for evaluating training needs and current practices, creating and delivering a training developmentplan complete with materials, tutorials, instructions, and learning resources. Research and select the bestplatform to deliver and utilize training materials content in various media, including classroom, online, on the job& 1:1 coaching. Implementing brand training programs & evaluating effectiveness. Provide traininginterventions to deliver profitable outcomes & customer satisfaction.KEY ACCOUNTABILITIES:
Job Specific Accountabilities

Develop and manage the execution of Franchise Training program. Apply learning and development

expertise to influence the development of effective training tools. Assist with the development of
broad, long-term training/learning initiatives.

Identify and monitor training intervention in the franchise department in order to provide business

outcomes. Design, plan, and implement training programs, policies, and procedures to fulfil those
needs. Conduct seminars, workshops, individual training sessions etc.

Support and mentor new employees during their probation period to make sure they are trained

adequately and in line with industry standards. Be a part of hiring process by interviewing the
candidates to find the right skills based on industry standards and review employee’s performance
during probation period.

Conduct training audit on the stores in order to make strategic training and resource allocation

decisions in line with business objectives. Ensure all the required certificates for HSE, Food and
Safety, UAE municipality are in place to run the business efficiently.

Develop Training Center of Excellence (CoE) in order to raise training standards, boost productivity,

address emerging skills gap and align training & research with industry needs.

Facilitates training programs and Brand Initiatives, delivering hands-on training; ensures effective and

successful implementation of training and development initiatives. Provides feedback on program
design based on actual experience using materials, knowledge of business objectives, and participant understanding. Adapts real-time training/learning delivery and implementation to meet needs as
determined within scope of authority.

Supports the execution of Customer Experience Review through training and shadowing sales team

to ensure clarity and calibration on operating system standards. Develops Training program to enable
to determine eligibility and ensure flawless execution of the operating and training systems.

Translates broad organizational goals into actionable and operationally meaningful learning

development information. Identify needs, develop strategies and tactics to improve operational
performance.

Continually communicates processes and gathers information for consulting and influencing

operational performance and responds to differences between Company & Franchise systems.
Consults and collaborates on a variety of subject matter: learning programs/systems; certified training
processes; training effectiveness and learning retention; performance management and improvement;
operations systems; change management.Monitors learning effectiveness on an ongoing basis and keeps managers apprised of projects’ status.
Provides insight on trends and performance. Maintains current knowledge of operations and systems
including new and/or upgraded systems, policies, and procedures, new products and initiatives in
order to serve as a credible instructor.

Serves as the expert on training systems. Assists with budget monitoring and training effectiveness

measurement. Maintains current knowledge of training techniques, skills and competencies. Remains
cognizant and knowledgeable of successful methods and/or approaches utilized by peers in the
industry. Remains knowledgeable of advancements in the fields of learning, training and talent
development.RequirementsMinimum Qualification

Bachelor Degree in commerce, business administration or related field

Minimum Experience & Knowledge & Skills

6-8 years of experience in learning and development at managerial role in QSR industry.
Proficient in MS office with minimum intermediate level of working experience
UAE Driving License is a must

Professional Certifications

Certified Training and Development Professional or
Certified Training Practitioner or
Similar certifications

Al Nahiya Group

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