Bell Attendant
Rotana
- Abu Dhabi
- Permanent
- Full-time
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an up to date knowledge of the hotel and local services
- Maintain awareness of guest profile through Opera guest profile system
- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
- Deliver morning newspapers to rooms
- Deliver guest messages and other deliveries immediately without delay in a professional manner
- Ensure concierge desk and store room is clean tidy and well organized
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork