Managing Director- Ciel Tower
The First Group
- Dubai
- Permanent
- Full-time
- Provide visionary leadership to the entire Ciel Tower team, setting clear goals and objectives in alignment with the hotel's mission and values.
- Develop and implement strategic plans to enhance the hotel's reputation, market position, and profitability.
- Foster a collaborative and inclusive work environment that encourages innovation, teamwork, and professional development.
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and security, to ensure seamless and efficient service delivery.
- Maintain the highest standards of cleanliness, safety, and guest satisfaction throughout the property.
- Implement best practices and innovative solutions to optimize operational efficiency and cost-effectiveness.
- Champion a guest-centric culture focused on exceeding expectations and delivering personalized experiences to every guest.
- Monitor guest feedback and reviews, addressing any concerns promptly and proactively to ensure high levels of satisfaction and loyalty.
- Continuously innovate and enhance guest amenities, services, and facilities to maintain Ciel Tower's reputation as a world-class destination.
- Develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams, including room sales, food and beverage, and ancillary services.
- Monitor financial performance, budgets, and expenses, implementing corrective actions as needed to achieve financial targets and operational efficiency.
- Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards.
- Cultivate positive relationships with key stakeholders, including owners, investors, suppliers, and local authorities, to ensure alignment and support for Ciel Tower's objectives.
- Act as an ambassador for Ciel Tower within the local community and hospitality industry, participating in events, initiatives, and partnerships to enhance the hotel's visibility and reputation.
- Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
- Proven experience in senior leadership roles (General Manager) within the luxury hospitality industry, with a track record of success in managing large-scale operations.
- Strong business acumen and financial management skills, with the ability to drive revenue growth and optimize profitability.
- Exceptional interpersonal and communication skills, with the ability to inspire and motivate teams to achieve excellence.
- Demonstrated ability to think strategically, solve complex problems, and make data-driven decisions.
- A passion for hospitality and a commitment to delivering exceptional guest experiences.
- Flexibility to adapt to a fast-paced and dynamic work environment, with a hands-on approach to leadership.